Xbox One Sorry Please Try Again Later

Fifty-fifty with the inflow of the Xbox Serial X and Serial S, the about common Xbox One bug live on. Microsoft'south contribution to the eighth console generation saw several revisions, each fixing previous problems and introducing issues of their own. In this guide, we'll guide yous through issues y'all might encounter and how you can solve them across all of the console revisions.

It'southward possible that the issue you lot're having isn't on the back of your Xbox 1, though. If you lot don't run into your trouble listed below, make sure to check our Xbox serial X troubleshooting guide and our list of common Xbox Live issues.

Getting in touch with Microsoft

We recommend using Microsoft's website to register your Xbox One. Doing so will expedite any problems that are withal covered nether warranty. Registering your console also lets you see your warranty status. If your console is under warranty, repairs are free.

Stuck on splash screen

When fully booting, the Xbox Ane can take a long fourth dimension — upwardly to 10 minutes, in fact. We're referring to turning on your Xbox One from being completely powered off, not from rest mode. When booting, a light-green screen with the Xbox logo volition hang for a few minutes earlier the UI comes up. If you've been waiting 10 minutes or longer, you'll need to perform a hard reset.

Possible solutions:

Before getting to the hard reset, annotation that doing and then will erase all accounts, salvage data, and any other data stored on the system. If you're an Xbox Live Gold member, your save data is probably in the cloud. If you haven't had a chance to sync it nonetheless, effort powering downward the console by holding the Xbox button on the console for x seconds. And then, if you have access, sync or dorsum up your save data before performing the reset. Otherwise:

• Power downward your Xbox One by property the Xbox button for 10 seconds. One time powered downwards, hold the sync, squirt, and Xbox button on your panel until yous hear two beeps (effectually 10 seconds). Release the buttons, and yous'll see a factory reset menu. If you have an Xbox One South without an eject button, the sync and Xbox push button will piece of work.
• Fault codes E100, E200, E204, E207, E101, E102, E106, E203, E208, and E305 bespeak that you may need to perform an offline system update. Y'all can discover total instructions on the Xbox website. In short, though, yous need a USB stick formatted to NTFS, the same file organisation Windows uses. Download the update file from the Xbox website previously linked, and copy the $SystemUpdate file to the NTFS-formatted USB drive. Eject the stick. Back at your Xbox Ane, perform the same button combination described above to boot into the troubleshooting menu. Plug in your USB stick and select Offline Arrangement Update.

Disc drive makes grinding sound

This problem is something that a number of Xbox 1 users have reported, only thankfully, they as well report that it doesn't actually harm the disc. When you put a disc in the console's optical drive, it makes a grinding sound. An error message then reads, "Sorry nosotros tin can't play that disc. Effort an Xbox One game, music CD, or a picture on a Blu-ray or DVD." Thankfully, the issue is only nowadays on the original Xbox 1.

Possible solutions:

Microsoft has addressed this particular issue multiple times and confirmed that owners can return the hardware. You tin can always try to repair it yourself if you lot are familiar with optical drives, just you'll void your warranty in the procedure. If you are suffering from this problem, your options are limited.

• Return the hardware to where you purchased information technology. Microsoft addressed this problem with launch units by giving out costless games to those affected. Information technology doesn't announced that the promotion is even so active, only if you're hearing grinding in the disk drive, you tin nevertheless probably return your console. If buying secondhand, always make sure to check the disc drive.
• Contact Microsoft directly using one of the contact methods above. The company's back up squad is arranging replacements, and in some cases volition transport a new panel with a game of your choice to you before you send your system in.

Xbox One won't update

Some users accept reported issues during the mandatory update stage. When this occurs, the Xbox One won't be able to access the majority of Xbox I features.

Possible solutions:

This could be an issue with the Xbox 1, a problem with your cyberspace connectedness, or even something on Microsoft'due south terminate. Regardless of the cause, the result is a system that doesn't piece of work properly. Before you lot contact Microsoft, in that location are a few steps you should endeavour first.

• Check your internet connection. Obvious maybe, but any connection interruptions could derail the unabridged process.
• Try once again later. If y'all are having an issue with downloading the update, it may simply be a problem on Microsoft's end, including too many users trying to update at once or server maintenance. Give information technology an hour or ii. If the upshot persists, check the Microsoft Live Condition folio. If there is a known issue on its terminate, Microsoft will accept a status alert.
• Check your hardware. Again, an obvious one, simply if you are using the wireless connexion on the Xbox One and receiving an error, try a wired connection via Ethernet.
• Cycle your Xbox 1. Hold downwardly the power button for v seconds until it shuts downwardly, then unplug the system and wait thirty seconds. Plug information technology dorsum in and turn it on. This clears the cache and resets the network card.
• If y'all are receiving a specific error message regarding updates or an online connection in general, refer to Microsoft's network connection error list.
• If the update still won't download, information technology's time to contact Microsoft.

Xbox One won't power on

Another issue being reported by users is that the system won't power on, or if it does, it is for a limited time just and then speedily shuts off. This could be the console itself, but it is more than probable the ability brick. It could also exist the internal power supply.

Possible solutions:

The starting time stride is ever to simply check to brand sure everything is connected properly. One time that is washed, the next step is to verify that your power brick is working properly. All Xbox One ability bricks have a calorie-free on them to signify they are receiving electric electric current. If you see a solid white or solid orangish calorie-free, the power supply is working properly. If there is no calorie-free or it flickers, information technology needs to be replaced. Earlier yous contact Microsoft though, try these quick fixes.

• Brand sure it is not the outlet you lot are connected to. Plug something else in, or try plugging the power supply into some other outlet.
• If the power supply isn't receiving current, information technology'southward lacking and needs to exist replaced. If you registered your console, you tin order a new ability supply online.
• If the power supply is working just the Xbox One still isn't powering upwards, contact Microsoft directly, as information technology may be a defect with the organization.
• If the controller isn't powering on your panel, attempt pressing the ability button on your console directly. Occasional syncing issues can cause this to occur.
• The problem could likewise be completely unrelated to your console. Intermittent issues with Xbox Live has resulted in some users seeing black screens when attempting to plow their systems on. Some have constitute success in disconnecting their internet in order to still play games, simply the but other solution is to wait for Microsoft to resolve its own server problems.
• Y'all tin reset the internal power supply if everything else is as it should be. To practice so, ability downward your console and unplug it from the wall. Wait at least 10 seconds — you can wait longer, and we recommend doing and so — earlier plugging information technology back in.

Xbox Ane powers down unexpectedly

A pocket-size number of users have reported that their Xbox 1 is turning off unexpectedly. This is a separate issue from the system not powering up.

Possible solutions:

This may be a malfunction, but there are other causes that anyone can fix. Before you rush off to contact Microsoft and tell them your panel is broken, try these steps to see if the issue can be resolved on your end.

• Check the ventilation on the system. If it is overheating, y'all should get a warning message before the system shuts downward. If you exercise, turn off the console and wait at least an hr. Make sure the Xbox One has plenty ventilation and endeavor again. If this persists, contact Microsoft.
• Cheque the lite on the ability brick. If you observe the light is flickering or black, and then this is most likely a power consequence.
• Bank check to encounter if your Xbox One is prepare to turn off automatically. Head to Settings, then select Power & Supply, so choose Plough Off After. Cull the Don't Plough Off Automatically option and you are set.
• Make sure the AC outlet your Xbox One is plugged into is functioning properly.

Your Television isn't displaying the best resolution

Microsoft has confirmed that some users may accept an result with the Xbox 1 automatically detecting the proper display resolution.

Possible solutions:

This is actually an like shooting fish in a barrel fix, but information technology requires a few steps:

• From the Xbox One dashboard, hit the Menu button to bring upwardly the Settings. Select Display & Audio, and so select Tv set Resolution and cull the proper setting.
• If y'all have a relatively new TV, make certain your ready has the nigh recent firmware. Refer to your TV possessor'southward manual if you aren't sure how to practice this.
• If you are still having display issues, endeavour a unlike HDMI cablevision. This may non assist, but the next stride is contacting Microsoft.

Audio is not working properly

There are a few known issues with the sound settings of the Xbox I. Thankfully none of them seem to be due to the hardware itself, so there are possible fixes y'all should try earlier contacting Microsoft.

Possible solutions:

The issue with the audio could be 1 of several things, ranging from a software setting to faulty connections. The bad news is yous may need to buy a new cable or ii (or phone call Microsoft and wait for a replacement), just the good news is that it may exist as simple every bit changing your options.

• The offset step should be to go into the Settings and select Display & Audio. From at that place, cull the option that reflects your system — either HDMI or Optical — and then select the audio format that suits your organization. If you don't know, select Stereo Uncompressed.
• Let'south presume you lot've confirmed everything is connected properly. If you are withal having issues, information technology may then be a matter of a faulty optical or HDMI cable. Replace it and meet if that fixes information technology, just keep your receipt. If it doesn't work, you can always return the cable after contacting Microsoft.
• If yous are connecting your Xbox to a cablevision TV box, unplug everything — the Xbox I and the cablevision box — and then wait 30 seconds for the enshroud to clear.
• Some cablevision boxes take unique sound settings. Check with your cable provider to run into if they can help.

Games won't install

All Xbox I games need to be installed. This process happens in the background, and gamers tin generally start playing the game equally the installation is ongoing. Some users have reported that the installation process is freezing, often at 0%, which means the game won't play at all.

Possible solutions:

This could be an result with the optical bulldoze, the disc itself (assuming it is disc-based rather than downloadable), or a network connectedness. It may require a call to Microsoft, simply there may be an easier ready.

• The kickoff thing y'all should exercise is brand sure your panel is updated with the most contempo Microsoft patches. If your organization is offline, connect (assuming you have the means) and let the console practice its matter.
• If you are online, the issue may be your connexion to Xbox Live. First, unhook your Ethernet cablevision, or if you lot are using a wireless connexion disable it through Settings. Then concur down the ability push button for 10 seconds. Restart your system, but don't connect online. If the installation begins normally, yous should and so exist able to reconnect to Xbox Live without issue. If the problem continues though, contact Microsoft.
• If information technology is just one game, assuming it is installing from a physical disc, brand sure the disc is clean and undamaged. If there is a noticeable bit or scratch, y'all may need to render the game itself.

Controller not syncing

Possible solutions:

You may have a controller go rogue over the course of your Xbox 1'southward lifespan. Xbox forums have identified plenty of issues especially with connectivity and globe-trotting. There are several like shooting fish in a barrel methods that could mayhap help you sync an Xbox I controller. In both cases, y'all'll want to make certain your controller is updated.

• For disconnecting controllers, you'll want to brand sure your controller has functioning batteries then effort restarting the console. If this doesn't fix anything, make sure that you're within the range of the Kinect. Every controller is equipped with ii infrared lights that light up when your controller is out of range and is trying to reconnect. Evidently, making sure you're within range is essential to making your controller work.
• For globe-trotting controllers,make sure your controller is updated and has fresh batteries. So, ability down and unplug your console. This will empty your cache. Wait a few minutes and so restart your console. If the trouble still remains, you tin can asking to replace your controller through Xbox'southward online service center.

Xbox One cannot properly read discs

While it isn't equally disturbing as hearing a disc grinding in your console, an Xbox One that doesn't read discs is not platonic, particularly if your library primarily consists of physical games. Some users have reported consoles that fail to read sure games, or fifty-fifty take a widespread problem with reading all discs.

Luckily, isolated disc errors aren't always brought on by damaged discs, and if your disc drive is having bug reading your games, it doesn't necessarily mean your console is shot. If neither of the solutions below piece of work, however, y'all may need to call Microsoft or take the disc in question back to your retailer if it's under warranty.

Possible solutions:

• For isolated disc read errors, ensure that the disc is non scratched or smudged. Minor cosmetic scratches are ordinarily okay, merely deep scratches often signal serious, perchance irreparable damage. Use a soft, slightly clammy textile to clean the disc of smudges. A microfiber cloth is ideal. Believe it or non, ridding your disc of fingerprints tin can go a long style toward a successful gaming session. If your Xbox I still won't read the disc after you've cleaned it, effort inserting it into another console if you accept access to one. From there, you tin can acquire if the disc is truly defective or if your panel is the culprit.
• Forwidespread disc read errors, it's possible that the disc is non going far enough into the console for the laser to read it. First, squirt the disc. Now, if your console is on an amusement center, y'all need to carefully move it to an open up area — but make sure all cords and cables remain plugged in when doing and so. With the panel on, tilt your console from the front to a 45-caste bending. While property it at that place, insert the disc. This allows the disc to more easily move into its designed position. Instead of an mistake message, your game should begin to boot. Because the Xbox One uses a feeding mechanism instead of a tray, the drive may accept a difficult time pulling the disc far enough back to be properly read information technology equally time goes on.

Games frequently freeze or crash

Even high-tech pieces of hardware suffer slowdowns and crashes, but it is aggravating, peculiarly when you're at a pivotal indicate in a game. While crashes may be related to the bugs of an individual game, or, in some cases, because of server issues, users have reported intermittent freezing and crashing during regular gaming sessions.

Possible solutions:

Freezing or crashing could be caused past a myriad of reasons, but there are means to become dorsum in the game quicker and perchance deter hereafter hiccups from happening as frequently.

• If a game freezes, try pressing the dwelling house button in the center of your controller to return to the dashboard. Then, with the cursor still on the game icon, press theCarte du jour push (the one with iii horizontal lines), and navigate to quit. This is a quicker method than restarting the panel or going through the trouble of selecting another game just to quit out of a frozen one.
• If you're experiencing persistent freezing, a power bicycle may practice the trick. Press and concord the ability button on the console for at least 5 seconds. Ensure that the console has been powered downwards for at to the lowest degree thirty seconds, and then hold the dwelling house button on the controller to turn your panel back on. Your console volition accept longer to boot upward, but this may gear up the outcome.
• If yous're dealing with persistent freezing or crashing while playing a specific game, deleting and reinstalling the content in question may right the trouble. Go to your applications and navigate to the game that'south giving you trouble. Later on, press the home button and choose Uninstall. After you uninstall the game, simply navigate to your uninstalled applications in your library, and reinstall the championship. Wait for it to install and see if reinstalling the game rectifies the outcome.
• If none of these methods work, yous can reboot the console'south resolution settings. If you have a disc in the console, remove it. So, press and hold the power push button on the panel for five seconds. Afterwards the panel light is no longer flashing, printing and agree the power button and the disc eject button at the aforementioned time.
  • Wait for information technology to beep twice — this may accept as long equally x seconds. Make sure your television is set to AV output, equally this button combination alters the display resolution. When your console boots up, don't be alarmed past the lower resolution.
  • Get toDisplay and Sound in your console settings. The resolution will exist 640 x 480. Modify the resolution to either 1080p or 720p, whichever your Idiot box supports. If it'southward 1080p, change the video fidelity back to 50Hz. If it's 720p, modify the video fidelity to 24Hz. Afterward, insert the disc and your game should run without a hitch.
• The problem besides could lie in the game itself. Certain titles, including Borderlands threeand Phone call of Duty: Modern Warfare, accept been known to cause hard crashes on Xbox Ane Ten. An update to the game itself will be required to address these.

Cannot connect to network or Xbox Alive

Xbox Live occasionally goes downwards, sure, but sometimes network and Xbox Live issues ingather upward randomly.

Possible solutions:

There are multiple means to troubleshoot your console's online condition at home. Kickoff, cheque the status of Xbox Alive to ensure that at that place aren't whatever global issues plaguing connectivity. When you cannot connect to Xbox Live, your console will also try to troubleshoot your issue with an error message. These connexion problems can be acquired past a multitude of issues.

• If your panel won't connect to your network, merely all of your other devices are connected to the internet, you can try a power bike. Press and agree the ability push on your console for at least 5 seconds. Once the panel is completely off and the Xbox logo is no longer flashing, press and hold the home button on your controller to power it back on.
• Turn off your panel, then reboot your modem and/or router. Afterwards your home network has completely rebooted, power the console on and come across if you can connect.
• If you're having bug with Wi-Fi, try connecting your console to the internet via an Ethernet cable. If your panel connects, then you lot may need to update your router's firmware. Check your router'due south instructions for how to update your firmware. (Many routers characteristic an abridged guide on the device). Follow the steps, and then ability your console on and run into if you tin connect wirelessly.
• Even if yous aren't online, your Xbox volition automatically sign in to your primary account upon powering on. This means that you lot tin can simply sign out and sign back in, which should prompt your Xbox One to connect once more. Sometimes, this will solve your issue.

Kinect doesn't pair with console

Microsoft has discontinued the Kinect for Xbox One, also every bit the adapter that allowed Xbox One Southward and Xbox One X users to plug information technology into their new machines. However, it's still technically supported by the console, and legacy users tin can meet problems with the peripheral non being recognized properly by the arrangement.

Possible solutions:

Microsoft has confirmed to several customers that the consequence is with the Kinect, and not the Xbox 1 itself. If that is the instance, it at least means y'all may non accept to ship your entire console in, but replacement Kinect sensors are getting quite expensive on the reseller market.

• It should go without saying, but make sure the Kinect is physically connected to the Xbox One. Assuming it is, brand sure the connection is free of whatever obvious damage.
• Try cycling your system. Turn off the Xbox Ane by property the power cord for five seconds, unplug the AC cord and the Kinect cord, and so wait thirty seconds. Plug everything in and try again.
• Contact Microsoft directly and adjust for a replacement Kinect.

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Source: https://www.digitaltrends.com/gaming/common-xbox-one-problems-and-how-to-fix-them/

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